Contact MediSync support

The fastest route depends on who you are and what the problem is.

Clients

For anything about your appointments, bills, or records, contact your clinic directly. Their phone and email are on app.medisync-solutions.com under About your clinic.

For a problem with the client portal itself (sign-in, 2FA, etc.), email us at [email protected].

Clinic staff (receptionists, practitioners)

First ask your clinic admin — they can reset passwords, change roles, unblock modules, and resolve most day-to-day issues without needing MediSync support.

If your admin can't help, email [email protected] with:

• Your clinic name and the URL you use to sign in.
• The account email you're signing in with.
• A short description of the problem.
• Screenshots if the problem is visual.
• The approximate time it happened (local time is fine).

Clinic admins

Admins have a support form built into the app:

1. Sign in at admin.medisync-solutions.com.
2. Click the ? icon in the top-right.
3. Choose Contact support.
4. Pick a category, write your message, attach files if needed.

Using the in-app form means your request is automatically tagged with your organization ID, plan tier, and the page you were on — we can help faster.

You can also email [email protected] if the in-app form isn't usable (e.g. you can't sign in).

Response times

Business hours are 9-18 local to your clinic's timezone, Sun–Thu (Gulf region) or Mon–Fri (other regions).

Security issues

If you believe you've found a security vulnerability, please email [email protected] rather than support@ — we triage those separately and prioritize them.

Status page

Major incidents and scheduled maintenance are posted at status.medisync-solutions.com. Check there before raising a support request — if the status is already investigating or identified, we're on it.