Accepting an invitation

Your clinic's admin invites you to MediSync by email. This page walks you through the invitation flow end-to-end.

What the email looks like

You'll receive a message from MediSync ([email protected]) with the subject "You've been invited to <your clinic name>". The email contains:

• The name of the clinic and the role you'll have.
• A Accept invitation button or link.
• A note about when the link expires.

The invitation link expires. Most invitations stay valid for seven days. If yours has expired, ask the admin who invited you to send a new one from their clinic's Staff settings.

Step 1 — Click the invitation link

Clicking the button opens MediSync in your browser at a URL like https://staff.medisync-solutions.com/accept-invite?token=…. The page shows the clinic name and the role you're about to accept.

Step 2 — Create your password

If MediSync doesn't recognize your email, it will ask you to set a password:

1. Pick a password of at least 12 characters.
2. Include a mix of letters, numbers, and a symbol for strength.
3. Confirm the password.

If you already have a MediSync account with the same email, the invitation is attached to your existing account — skip to step 3.

Step 3 — Verify your email

MediSync sends a one-time verification code to your inbox to confirm you own the address. Enter the 6-digit code on the page that opens. The code expires after 10 minutes; request a new one if needed.

Step 4 — (Optional) Turn on two-factor authentication

Your admin may require two-factor authentication (2FA). If they've made it mandatory, you'll be prompted to set it up before you can enter MediSync. See Profile & security for the full walkthrough.

Step 5 — You're in

You'll land on your clinic's dashboard. Bookmark the URL so you can come back directly next time.

Troubleshooting

• "Invitation not found or expired." Ask your admin to resend the invitation.
• "This email is already on a different clinic." Each MediSync account belongs to one clinic at a time. If you're switching clinics, sign out of the old one first, or ask support to transfer your account.
• Didn't get the email. Check your spam folder, then ask your admin to resend. If the admin's mail is being blocked by your mail server, they can add [email protected] to the allowlist.

See Troubleshooting for more signals and fixes.