Sign in to MediSync

MediSync has a separate sign-in page for each type of user. Open the one that matches your role:

• Clinic staff — staff.medisync-solutions.com
• Clinic admin / super-admin — admin.medisync-solutions.com
• Client — app.medisync-solutions.com

Each portal accepts the same credentials you received by email when your account was created.

Sign in with email and password

1. Open the portal that matches your role (see links above).
2. Enter the email address your account was created with.
3. Enter your password.
4. Click Login.

If two-factor authentication is enabled on your account, MediSync will ask for a 6-digit code after the password step. See Profile & security for details.

Sign in with Google

On any sign-in page you'll see an "Or continue with" section and a Login with Google button. Click it and pick the Google account tied to your work email. The first time you sign in with Google, MediSync links that Google account to your MediSync user automatically.

Note. Google sign-in only works if your administrator has enabled it for your organization, and only with the email domain your administrator has approved.

I forgot my password

1. On the sign-in page, click Forgot your password?
2. Enter the email on your account and click the reset button.
3. Check your inbox for a message from MediSync and click the link it contains. The link is valid for a limited time for security reasons — if it has expired, repeat step 1 to request a new one.
4. Enter a new password and confirm it. You'll be redirected to the sign-in page.

If the reset email doesn't arrive within a few minutes, check your spam folder, confirm the email address is correct, and see Troubleshooting.

Staying signed in

MediSync keeps you signed in across browser restarts by default. For shared computers, sign out explicitly when you're done:

1. Click your avatar in the top-right corner.
2. Choose Sign out.

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In-app help: no equivalent in-app article yet — the sign-in page is your first interaction with MediSync.