Register a client account

There are two paths to a client account: your clinic invites you, or you self-register.

Path A — Your clinic invites you (recommended)

1. After your first visit, your clinic sends a Welcome to MediSync email to the address they captured at intake.
2. Click Activate my account.
3. Set a password (at least 12 characters).
4. Enter the 6-digit verification code that MediSync sends you.
5. You're in — land on your clinic's client portal home.

The activation link expires after seven days. If yours has expired, call the clinic and ask them to resend.

Path B — Self-register

If your clinic supports walk-in self-registration, visit app.medisync-solutions.com/sign-up.

1. Enter your name, phone, email, and a password.
2. Select your clinic from the dropdown — or paste the clinic's sign-up link shared on their website or a flyer.
3. Verify your email.

Your account is created but you'll only see clinic-specific data after staff link it to a client record (usually at your first visit).

What if I already have an account at another clinic?

Each MediSync account belongs to one clinic at a time. If you're switching clinics, sign in to the old clinic's portal and choose Transfer my account under settings, or ask the new clinic to help.

Having trouble?

• Email already registered. You may already have an account. Try Sign in → Forgot password first.
• No invitation email. Check spam, then call the clinic and ask them to resend to the correct address.
• Verification code not arriving. Codes can take a minute; wait, then request a new one.

See Troubleshooting for more fixes.