Broadcasts

A broadcast is an announcement to your clinic's staff, for example "The clinic closes early on Thursday". It appears in each person's Notifications (the bell icon at the top of MediSync).

• Broadcasts go to staff only: the members of your clinic. Clients never receive them.
• Broadcasts are in-app only. MediSync doesn't send them by email, SMS or WhatsApp.
• MediSync has no tool for sending a bulk message to your clients.

Before you start

• You must be an Owner or Admin of the clinic. Custom roles can't give access to broadcasts.
• No module is needed.

Open Broadcasts

In the sidebar, go to Administration → Broadcasts.

The page has two parts: New broadcast, where you write the announcement, and Recent broadcasts, the list of past broadcasts.

If someone without access opens the page, it shows Access Denied and Only Owners and Admins can access organization settings.

Send a broadcast now

1. In Title, enter the announcement. You can use up to 255 characters.
2. In Body, enter more detail, if needed.
3. Choose who gets it:
   • To send to everyone, leave Specific recipients empty. The line below shows Targets all members and the number of members.
   • To send to some people, open Specific recipients and tick their names. Use Search members… to find them. The line below shows how many members you picked.
4. Click Send now.
5. If the broadcast goes to 25 or more people, MediSync asks Send this broadcast?. Click Send now to confirm, or Cancel.

People see the title and the body in their notifications. A sent broadcast can't be undone.

"Everyone" means every member of your clinic who is not suspended, including you. A suspended member doesn't get it.

Schedule a broadcast for later

1. Fill in Title, Body and the recipients as above.
2. Tick Schedule for later.
3. Pick a date and time. It must be in the future. The time is your computer's local time.
4. Click Schedule broadcast.

The broadcast appears in Recent broadcasts as Scheduled, with the time it will go out. MediSync checks every minute and sends it when its time comes.

Check who is in the audience

Click Preview audience to see how many people the broadcast will reach. The result shows as Audience preview: with the number of recipients. Previewing doesn't save anything.

Save as draft

Click Save as draft to save the broadcast without sending it. MediSync shows Saved. If you change something and click Save as draft again, the same draft is updated.

Work with drafts and scheduled broadcasts

Drafts and scheduled broadcasts have extra buttons in Recent broadcasts:

• Edit opens the broadcast in the editor. The card title changes to Edit broadcast. Make your changes, then click Save as draft, Schedule broadcast or Send now. To leave it unchanged and write a new one instead, click Start a new broadcast.
• Send now (drafts only) sends the draft right away. MediSync asks Send this broadcast? first.
• Cancel broadcast stops it from being sent. MediSync asks Cancel this broadcast? first. Click Cancel broadcast to confirm, or Keep it. A cancelled broadcast can't be sent, but you can clone it.

To turn a scheduled broadcast back into a draft, click Edit, untick Schedule for later, and click Save as draft.

Recent broadcasts

Each row in Recent broadcasts shows:

• The title.
• When it was created, or, for a scheduled broadcast, when it will be sent.
• For a sent broadcast: the number of recipients and how many of them have read it, for example "Recipients: 12 · Read: 9 (75%)".
• A status badge.

Send a broadcast again

Click Clone on any row. MediSync copies the title, body and chosen recipients into New broadcast. Change what you need, then send or schedule it. The schedule is not copied.

You can't delete a broadcast from the list.

Limits

• A broadcast can reach at most 25,000 members.
• The Specific recipients list shows up to 100 members.
• Every broadcast has the same normal (information) importance. You can't mark one as urgent.
• Only drafts and scheduled broadcasts can be edited.

Common problems

I can't see Broadcasts in the sidebar. Only Owners and Admins can use broadcasts. Ask an Owner.

The Schedule broadcast button is greyed out, or "Pick a date and time in the future." appears. The date is empty or in the past. Pick a future date and time.

Send now shows "exceeds the 25,000 cap". The audience is too large. Pick Specific recipients to make it smaller.

"Only draft or scheduled broadcasts can be edited." appears. The broadcast was sent or cancelled in the meantime. Click Start a new broadcast, or Clone it from the list.