Payments in Egypt (Kashier)
How Egyptian clinics add a card and pay invoices — processed by Kashier instead of Stripe.
Payments in Egypt (Kashier)
Clinics registered in Egypt have their card payments processed by Kashier, a local payment provider, instead of Stripe. You don't choose this — MediSync picks it automatically based on your organization's country. Everything else about billing works exactly the same: the same Organization → Billing page, the same plans and invoices, the same "Add card" button.
The Payment methods card on your Billing page always tells you which provider is handling your cards — look for "Cards are processed securely by Kashier." If you ever see a different provider named there, that's not a mistake to fix; it just means your organization is routed differently (for example, a non-Egyptian country).
Adding a card
- Go to Organization → Settings → Billing.
- Under Payment methods, click Add card.
- You're redirected to Kashier's secure hosted page — MediSync never sees or stores your card number, only what Kashier reports back (card brand, last 4 digits, expiry).
- Enter your card details on Kashier's page and confirm. Kashier verifies the card with a small 1.00 EGP charge; this is part of saving the card, not a payment towards an invoice.
- You're brought back to a MediSync confirmation page. It says "Card saved" once MediSync has checked the result with Kashier directly — it never takes the redirect's own word for it, so give it a moment if it still says it's verifying. Click Back to billing and your card is in the list.
If you leave Kashier's page without finishing, or cancel partway through, you're brought back to a page that simply says the setup wasn't completed — no charge is made and nothing changes on your account. You can click Add card again any time.
Paying an invoice
- Go to Organization → Billing → Invoices.
- Find an invoice that's due and click Pay now.
- You're redirected to Kashier's hosted checkout to complete the payment (or charged automatically against your saved card, if you have auto-charge turned on — see Billing & plans).
- After paying, you're brought back to MediSync, which double-checks the payment status with Kashier directly — so the amount, invoice number, and paid/pending state you see are always confirmed by Kashier's own records, never just read off the page you were redirected from.
If "Add card" or "Pay now" doesn't work
Occasionally you'll see a message that online payment isn't available yet. This happens when Kashier hasn't finished being set up for your environment — it's a temporary, fixable state on MediSync's side, not a problem with your card or your clinic's account. Contact support and they can tell you when it's resolved; nothing you can do on your end speeds this up.
In-app help: org_settings_billing_payment_methods_heading,
org_settings_billing_gateway_name_kashier, org_settings_billing_pay_invoice,
kashier_payment_status_card_saved_title, kashier_payment_status_gateway_disabled_title.