Document storage

Organization → Documents is where your clinic stores shared files — uploaded client records, medical history attachments, voice notes, and anything else you need archived against an organization or a client.

Storage usage at a glance

The page opens with a storage-usage card that shows how much of your plan's storage cap you're consuming and what's taking up the space. It breaks the used bytes down by file type:

• Images — JPEG, PNG, GIF, WebP, HEIC
• Videos — MP4, WebM, QuickTime (.mov)
• PDFs — .pdf
• Documents — Word (.doc, .docx), plain text (.txt)
• Spreadsheets — Excel (.xls, .xlsx), CSV
• Audio — voice notes (WebM, M4A, MP3, OGG, WAV)
• Other — anything that doesn't match the categories above
• Free — remaining space on your plan

The percentage in the top-right turns amber at 75% and red at 90%. When you hit the cap, the Upload button disables and the tooltip explains why. If your admin has frozen uploads on your plan, the card shows Frozen instead of a percentage.

Supported file types

The following MIME types are accepted at upload time. Anything else is rejected before the file is sent to storage:

Video is a recently added type — clinics that were on medisync before can now upload MP4/WebM/MOV files without a plan change.

Troubleshooting

• "Upload paused — organisation is inactive" — the clinic is suspended; contact your super-admin.
• "Storage cap reached" — either archive old files from the Trash section or ask your admin to raise the cap.
• "Storage is frozen for this organisation" — uploads are blocked at the plan level; contact the admin who manages billing.