Set up your organization

From the admin dashboard, open Organization → Settings. The screen is split into three tabs: General, Branding, and Contact.

General

• Name. The public name of your clinic as it appears on invoices, the client portal, and emails. Keep it short — it's used in page titles.
• Slug. A short, unique identifier used in URLs and API calls. Use lowercase letters, numbers, and hyphens only. Changing the slug later breaks bookmarks and integrations — choose carefully.
• Timezone. Used for appointment scheduling and billing periods. Set this before anyone books an appointment.
• Default language. Either English or Arabic. Staff can override on a per-user basis; client-facing emails use this default unless the client has their own preference.
• Opening hours. One row per weekday. Switch a day off to mark it closed, or set an opening and closing time. Closing time must be later than opening time on the same day — overnight hours aren't supported, so a clinic open past midnight should record the day it opens.

Click Save. Changes take effect immediately.

Currency display

Amounts follow whichever language you're viewing the app in — the same number, just written differently. In Arabic, an Egyptian pound amount appears as 1,234.50 ج.م. with the symbol after the number; in English the same amount appears as EGP 1,234.50. Switching your language only changes how an amount is displayed — the amount itself, the currency, and anything you type into a price field are unaffected.

Branding

• Logo. Upload a square PNG or SVG at least 256 × 256 px. Appears on client-facing pages, emails, and in the top-left of every staff screen.
• Primary colour. Used for buttons and highlights in the client portal. Pick a colour with sufficient contrast against white and black.
• Email header. A wider banner (up to 1200 × 300 px) shown at the top of transactional emails. Optional — defaults to your logo on a neutral background.

Contact

• Address. Full physical address. Shown on invoices and on the client-portal "About your clinic" section.
• Phone. Public phone number for client enquiries.
• Support email. Where clients reply when they ask questions. If your clinic uses a ticketing system, point it there.

Deleting or pausing the organization

A clinic admin can't delete the organization from this UI — this is a safety measure. If you need to close your clinic's account, raise a request with MediSync support.

Pausing (suspension) temporarily freezes the account without deleting data. Your super-admin or MediSync support can do this for you.

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In-app help: org_settings, org_bootstrap_slug_setup, settings_org_slug.